Customer Service Representative (English/Spanish Bilingual)

The role

The Customer Service Representative builds relationships by providing support via phone, live chat, and email. This role assists fleet accounts, owner-operators, or consumers across an industry-leading product suite.

What you will do

• Serve as the first point of contact for customer inquiries via phone, chat, and email.
• Investigate and resolve customer issues including billing questions.
• Maintain and update customer accounts in proprietary internal platforms and CRM software.
• Collaborate with peers and internal partners to deliver timely resolutions.
• Contribute to team initiatives by sharing feedback and mentoring newer colleagues.
• Participate in continuous improvement efforts.

Required qualifications

• Associate degree in Business, Communications, or related field required
• 1–2 years of customer service or client-facing experience
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint)
• Excel is a must
• Familiar with Salesforce or similar CRM systems

Nice to have

• bachelor’s degree
• Bilingual (English/Spanish)

About the company

Fleetworthy offers a technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass solutions. They support millions of vehicles and drivers with AI-enabled, connected fleet technology.