Billing & Follow-Up Specialist

The role

You will bill and collect from insurance companies in a newly formed department. You will work in a team to maximize insurance reimbursement through follow-up tasks.

What you will do

• Review and prioritize follow-up activities requiring claim edits or general payer follow-up
• Research claim denial issues and resolve them in a timely manner
• Contact insurance companies to understand delays in processing claims or sending payments
• Investigate payment variance situations to understand root cause and next steps
• Capture follow-up activities with clear, descriptive notes within the workflow application
• Support transition of claims to other staff in department with denial and cash posting tasks
• Prioritize and drive issue resolution with partnering departments
• Identify trends in payer behavior and surface them for leadership review

Required qualifications

• Minimum of 4 years of experience in the healthcare space
• Understanding of the claim submission process and common pain points
• Understanding of the cash posting and reconciliation process and common pain points
• Comfortable with ambiguity
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Nice to have

• Experience in an existing role doing billing and follow-up functions with insurance companies on behalf of providers
• Exposure to clinicians that provide mental health and/or telehealth services
• Desires an environment that fosters growth through open feedback and high autonomy

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

About the company

BetterHelp is the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Founded in 2013, it has a network of over 30,000 licensed therapists.