Director of Psychiatric Clinical Operations

The role

You will lead the Psychiatry Practice Management team to shape psychiatric care delivery through technology. You will manage clinical quality, compliance, and provider operations while collaborating with product and engineering teams.

What you will do

• Lead a team conducting documentation and quality audits and quality assurance initiatives
• Support investigations involving provider performance, prescribing concerns, and regulatory compliance
• Provide actionable, constructive, and clinically informed feedback to psychiatric providers
• Partner with Legal, Compliance, Credentialing, and Patient Safety teams
• Manage and develop Psychiatry Operations team members
• Establish team priorities, workflows, performance expectations, and operational goals
• Monitor key performance indicators, quality metrics, and provider engagement data
• Collaborate with Product, Engineering, AI, and Clinical Operations stakeholders
• Maintain a small caseload of psychiatric clients for approximately 2-3 clinical hours per week
• Participate in provider-facing webinars, training events, and media opportunities

Required qualifications

• Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing
• Minimum 8 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management
• Demonstrated leadership, supervisory, or management experience
• Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management
• Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns
• Strong analytical and problem-solving skills
• Excellent written, verbal, and presentation skills
• Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders
• Comfortable working in a fast-paced, high-growth technology environment
• Demonstrated ability to manage competing priorities and drive projects to completion
• Passion for improving access to high-quality mental healthcare through innovation and technology
• Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX

Nice to have

• Experience delivering psychiatric services via telehealth
• Experience working with digital health organizations
• Experience supporting or supervising other psychiatric providers
• Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles
• Familiarity with state and federal telehealth and prescribing regulations
• Experience supporting AI-enabled healthcare initiatives or healthcare technology products
• Previous experience with UpLift or other similar virtual care platforms

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program including free therapy and employee wellness
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Hardware or software to make you happy and productive

About the company

BetterHelp is the world’s largest online therapy service, founded in 2013, providing affordable and convenient therapy across the globe. It is part of the Teladoc Health family.