Principal Product Manager, Network Economics

The role

You will own therapist compensation and incentive mechanisms to ensure client access to care. You will design, model, and test economic structures to drive therapist availability and supply within a two-sided marketplace.

What you will do

• Own the incentive system that moves therapist availability toward client needs
• Own the structure and clarity of the compensation model
• Define and build tools to ensure the network is well supplied
• Build a sustainable earnings proposition for therapists using controlled rollouts
• Incentivize behaviors including therapist availability, match acceptance, and continuity of care
• Analyze and quantify the impact of changes using data
• Partner with matching, eligibility, member experience, therapist experience, and provider acquisition teams
• Work cross-functionally with finance, clinical, legal, marketing, data science, and operations
• Participate in setting the strategy and long-term direction for the organization
• Own KPIs

Required qualifications

• 8-10 years experience in a product role with proven success in measurable impact and increasing responsibilities
• Experience owning pricing, incentives, payouts, or supply-side economics in a two-sided marketplace
• Super analytical ability to build and defend models
• Deep understanding of unit and business economics
• Ability to balance business, clinical, and technical considerations in product decisions
• Strong understanding of marketplace dynamics and two-sided marketplace business models
• Sound judgment in ambiguity
• Track record of driving cross-functional decisions to a conclusion without authority
• Excellent written communication
• Excellent organizational and leadership skills
• Strong attention to detail
• Able to work independently

Nice to have

• Experience with supply-side economics in a marketplace where supply is labor: ride-hail, delivery, or a professional services marketplace
• Experience compensating an independent contractor workforce, and familiarity with the constraints that come with it
• Experience in healthcare, insurance, or another business where eligibility and payer rules shape who can serve whom
• Fluency with experimentation and causal inference where clean randomization isn’t always available

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

About the company

BetterHelp is the world’s largest online therapy service, founded in 2013, with a network of over 30,000 licensed therapists. The company is on a mission to remove traditional barriers to therapy and make mental health care accessible to everyone.