VIP Account Manager | Betty CA

The role

The VIP Manager cultivates relationships with high-value clients to ensure satisfaction. You will proactively tackle concerns and guide VIPs to maximize platform benefits.

What you will do

• Daily monitoring and analysis of the VIP database
• Proactive reactivation of players through emails, calls, SMS, and chat
• Identification and capitalization on opportunities to upsell potential VIP players
• Collaboration with other departments for enhanced player management efficiency
• Development and supervision of marketing and player management strategies for VIPs
• Early detection of potential VIPs
• Act as the primary point of contact for VIP users
• Serve as a liaison between VIPs and internal departments
• Close collaboration with various teams for player experience and segmentation

Required qualifications

• 1-2 years experience managing a portfolio of accounts
• Experience within the online entertainment industry (online casino/social games/mobile games)
• Exceptional communication skills across various channels (email, chat, phone)
• Business-focused and sales-oriented mindset
• Ability to achieve exceptional results and deliver outstanding services within tight timelines
• Adaptable to work flexible shifts, including evenings, weekends, and public holidays

Benefits

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space

About the company

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023.