Danish speaking - Customer Service (inc relocation to Malta)

Malta. Posted 18 months ago

The role

You will provide customer support in English and Danish via email, chat, and phone calls. You will deliver resolutions to customer inquiries and collaborate with team members to create a personalized customer experience.

What you will do

Provide exceptional customer support in both English and Danish
Utilize various communication channels such as emails, chats, and phone calls
Deliver prompt and accurate resolutions to customer inquiries
Collaborate with team members to create a seamless and personalized customer experience
Adhere to company policies and procedures including player safety, protection, and responsible gaming

Required qualifications

Verbal and written communication in Danish and English
Strong Microsoft Office knowledge
Background in customer service, this can be face to face, online or via phone calls
Multi-tasking and time management

Benefits

Lunch provided between Monday to Friday on site
Wellbeing allowance per year
Work from home allowance
Hybrid model
2 weeks of remote work (abroad)
Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
Milestone birthday
Private Health Insurance
Temporary Total Disability & Personal Accident Insurances
Life & Corporate Travel Insurance
Discounts with local companies in Malta
Optional Pension Plan

About the company

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide. The company is headquartered in Stockholm, Sweden.