Customer Service Agent - Nordic speaking

The role

This role involves assisting Nordic and English-speaking customers via email, chat, and telephone. You will translate promotional texts and surveys and manage customer accounts while following responsible gaming practices.

What you will do

• Assist Nordic-speaking and English-speaking customers via email, chat, and telephone
• Collaborate with your team to achieve the best customer satisfaction and other KPIs
• Translate promotional texts and customer surveys into your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Required qualifications

• Strong communication skills in English and a Nordic language, both written and verbal
• Proficiency in Microsoft Office
• Background in customer service (face-to-face, online, or via phone calls)
• Ability to multitask and manage time effectively

Nice to have

• Additional language skills

Benefits

• Lunch provided between Monday to Friday on site
• Wellbeing allowance per year
• Work from home allowance
• Hybrid model
• 2 weeks of remote work (abroad)
• Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
• Milestone birthday
• Private Health Insurance
• Temporary Total Disability & Personal Accident Insurances
• Life & Corporate Travel Insurance
• Discounts with local companies in Malta
• Optional Pension Plan

About the company

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide. The company is headquartered in Stockholm, Sweden.