Customer Service Agent - Lithuanian Speaking

The role

You will help Lithuanian and English speaking customers via e-mail, chat and telephone. You will manage customer accounts and translate promotional texts or customer surveys.

What you will do

• Help both Lithuanian and English speaking customers via e-mail, chat and telephone
• Work together with your team to reach the best customer satisfaction
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Required qualifications

• Communication written and verbal in both Lithuanian and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management

Nice to have

• Previous iGaming experience
• Additional language skills: Russian, Latvian, Estonian...

Benefits

• Generous relocation package offered

About the company

Betsson Group is a business of 1700 people spread across 7 offices with 900 based out of the Malta HQ. The company works with a Hybrid Work From Home model.