Key Account Manager - Belgium

The role

You will manage a portfolio of VIP customers through personalized communication and proactive engagement. You will host VIP clients at exclusive events and work cross-functionally to ensure customer satisfaction and revenue growth.

What you will do

• Manage a portfolio of VIP customers through phone, email, messaging apps, and in-person meetings
• Monitor and analyse individual customer KPIs to develop action plans
• Act as the primary host for VIP clients during exclusive company events
• Communicate with customers, solve issues, and provide real-time support during VIP shifts
• Collect feedback and identify trends within the VIP base
• Work with VIP & CRM, Payments, Risk, and Product teams
• Report on VIP activity, risk exposure, and performance against KPIs

Required qualifications

• Minimum 3 years of experience in a similar VIP management or customer-facing account management role
• Proven track record in building long-term relationships, managing customer portfolios, and achieving revenue growth targets
• Fluent in Dutch and English, both written and spoken
• Excellent communication, presentation, and interpersonal skills
• High degree of empathy, discretion, and professionalism
• Ability to analyse data and derive actionable insights
• Strong organizational skills and ability to multitask in a fast-paced environment
• Willingness and flexibility to work weekends, evenings, and attend events

Nice to have

• Experience within the iGaming, luxury hospitality, entertainment, or sports sectors
• Deep understanding of the online gambling ecosystem, player behaviours, and VIP lifecycle management
• Passion for sports

About the company

Betsson Group is seeking a Key Account Manager to join their team in Malta.