Sportsbook Operations Coordinator

Malta. Posted 18 days ago

The role

You will serve as an escalation point for complex sportsbook queries between Customer Support, Trading, and technical teams. You will also review high-value bets and investigate settlement and pricing discrepancies within the Payout Review Analytics function.

What you will do

Provide 2nd line Sportsbook support to customer service teams
Assist Betsson Sportsbook B2B partners with queries and issues
Review and approve high-value payouts through the Payout Review Analytics process
Identify patterns or recurring issues and suggest improvements
Liaise with internal Sportsbook Trading teams and customer support
Work with the technical team and third-party Sportsbook providers to resolve issues
Report suspected fraudulent betting activity to Team Leads and the Payments/Fraud Department
Perform other administrative tasks related to Sportsbook

Required qualifications

A genuine passion for sports
Good knowledge of sports betting products, markets, and rules
Willingness to work evening, nights, and weekend shifts as part of a rotating schedule
Proficiency in Microsoft Office and general computer skills
Comfortable working under pressure
Strong communication skills
Fluency in English

Benefits

Diverse career pathways
Free lunches Monday through Friday
Comprehensive health insurance
A health allowance
Flexibility to work remotely from abroad for up to 10 days annually

About the company

Betsson is a company with a Sportsbook Operations Team.