Customer Success Manager

The role

You will grow revenue and drive adoption of the Bidease platform through strategic account management and relationship building. You will work with clients to identify business objectives, provide training on DSP strategy and optimization, and act as a customer advocate.

What you will do

• Collaborate with cross-functional teams to integrate client feedback into product decisions
• Work with the Media Buying team to understand client objectives and create media buying strategies
• Review campaign performance and provide feedback to media buyers for optimization
• Work with Media Buying and Sales teams to drive revenue and enhance campaign performance
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients

Required qualifications

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to work onsite in our NYC office 3 days a week
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

About the company

Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to reach target audiences across mobile devices.