Customer Success Manager - China

The role

You will grow revenue and drive adoption of the Bidease platform through strategic account management. You will work with clients to identify business objectives, provide training on DSP strategy, and optimize campaign performance.

What you will do

• Collaborate with cross-functional teams to integrate client feedback into product decisions
• Work with the Adops team to create media buying strategies based on client objectives
• Review campaign performance and provide feedback to media buyers for optimization
• Work with Adops and Sales teams to drive revenue and enhance campaign performance
• Educate clients on new platform features, DSP partners, services, and practices
• Educate and grow the programmatic buying knowledge of clients

Required qualifications

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Fluency in Mandarin Chinese is required, with professional proficiency in English
• Strong understanding of the Chinese digital advertising, mobile, and programmatic ecosystem
• Experience working with advertisers, agencies, app developers, or publishers in China or the Greater China region

Nice to have

• Experience managing campaigns or client accounts across both local and international markets

About the company

Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to reach target audiences across mobile devices.