Director of Customer Success, China

The role

You will hire, oversee, and support a team of Customer Success Managers. You will grow current revenue by working with clients to identify business objectives and ensuring success as they adopt a new platform.

What you will do

• Manage top-tier clients as a dedicated CSM.
• Work closely with the AdOps and sales teams to drive revenue and enhance client campaign performance.
• Assist in hiring and onboarding new CSMs.
• Mentor CSMs to follow core principles and develop skills.
• Provide guidance on improving client communication.
• Monitor key account health metrics to improve retention and expansion.
• Support CSMs in preparation for and during high-priority client meetings.
• Develop and implement scalable processes to improve client engagement and retention.
• Refine presentation templates, best practices, and data-driven storytelling.
• Lead performance reviews with the CSM team.

Required qualifications

• Experience in advertising technology or a related field
• 6+ years of experience in a DSP/programmatic work environment
• 3+ years of experience with people management
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, and time management skills
• Ability to assist, manage, and abide by clients' needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

About the company

bidease