Client Services Associate I, Oncology (East Coast)

The role

The Client Services Associate I provides service and support to customers including physicians, oncology clinics, patients, and staff. This person acts as the face of the company for inquiries regarding oncology tests.

What you will do

• Engage customers to resolve issues and deliver customer experience.
• Respond to phone, email, and web inquiries from physician offices, sales representatives, and patients.
• Handle inquiries about technology, products, services, test results, costs, billing, and insurance.
• Keep precise and clear documentation of communications and follow-up activities.
• Collaborate with the laboratory to maintain client information and ensure timely delivery of test results.
• Contact medical personnel to obtain missing information from test orders.
• Enter and qualify new customer information into CRM and LIMS systems.
• Identify issues and trends to develop best practices with commercial leadership.
• Participate in cross-functional projects.
• Represent the organization during intra-department or All Hands meetings.

Required qualifications

• 1+ years of prior client-facing experience.
• 4-year college degree (or equivalent in experience).
• Advanced organizational skills to handle multiple assignments simultaneously.
• Ability to work in a very fast-paced, demanding environment.
• Outstanding verbal, written, and presentation skills.
• Ability to analyze complex situations independently and implement solutions.

Nice to have

• Experience with CRM tools (Salesforce, Zendesk, etc.)
• Proficiency or fluency in Spanish
• Customer service experience in diagnostic laboratory setting

Benefits

• Multiple medical benefit options
• Employee premiums paid 100% of select plans
• Dependents covered up to 80%
• 16 weeks of paid Family Bonding Leave for eligible employees
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware
• Corporate bonus program
• Medical and dental coverage

About the company

BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone.