Automation Service Engineer I/II, Oncology

The role

This person will provide service support to the laboratory operations team. They will be responsible for troubleshooting, maintenance, and repair of laboratory equipment used in the Next Generation Sequencing workflow.

What you will do

• Provide service, support, and troubleshooting for automated processes and instrumentation.
• Perform and coordinate maintenance work on laboratory equipment.
• Troubleshoot, conduct root cause analysis, and problem solving on lab instruments.
• Carry out Installation, Operational, and Process Qualifications on new equipment as necessary.
• Collaborate with Quality Control to ensure all documentation is completed accurately and in accordance with regulatory requirements.
• Effectively coordinate with vendors as required for equipment issues.
• Maintain equipment parts inventory and well-organized equipment records.
• Prepare documentation as needed for equipment operation and maintenance.
• Propose and design plans for process improvements.
• Represent the equipment and automation teams in cross-functional meetings.

Required qualifications

• BS degree in a scientific discipline.
• 3+ years of experience in operating and troubleshooting laboratory equipment.
• Strong customer focused service experience.
• Ability to engage in constructive dialogue, challenge concerns and maintain transparency.
• Proficiency in problem-solving with limited direction and making confident decisions.
• Attention to detail and accuracy.
• Solid understanding of statistical analyses relevant to automated lab processes.
• Strong multi-tasking ability with a focus on prioritization.
• Ability to work effectively in a team and build strong relationships.
• Self-motivated with a high level of initiative.
• Drive for continual improvement.

Nice to have

• high-throughput molecular biology equipment, especially liquid handlers
• Experience troubleshooting complex scripts
• Experience working in a CLIA or similar regulated environment
• Familiarity with Molecular Biology techniques, including next generation sequencing.
• Experience with data science / data engineering in an automated laboratory environment.
• Experience developing training programs and performing knowledge transfer.

Benefits

• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging

About the company

BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. It is a publicly traded company on Nasdaq.