Customer Success Manager - EMEA Mid-market

The role

The Customer Success Manager will promote adoption, ensure user success, and retain and grow the customer base. This role involves overseeing the customer journey from onboarding through renewal and collaborating with various departments to safeguard customer outcomes.

What you will do

• Oversee the entire customer journey from onboarding through renewal.
• Develop standard onboarding procedures to accelerate time-to-value.
• Collaborate with customers to create account development plans.
• Monitor customer health by leveraging analytics and feedback.
• Act as the central liaison between departments.
• Lead Quarterly Business Reviews to showcase achievements and gather insights.
• Proactively pinpoint expansion opportunities with Account Executives.
• Collaborate with Product and Engineering teams to incorporate customer insights.
• Champion a client-centric, product-driven mindset.
• Furnish leadership with updates on high-impact customers.

Required qualifications

• Executive-level interpersonal skills.
• Analytical, data-driven approach.
• Direct, transparent communication.
• Compelling presentation skills.

Benefits

• Immerse in technology markets of security and open source software.
• Work with motivated and supportive team members across the world.
• Join the Bitwarden #growth-club for personal and professional development.

Before you apply

• Selected candidates will be invited to an introduction call.
• Interview with Head of Global Accounts.
• Case Study / Mock QBR.
• Interview with Chief Sales Officer.
• Interview with CEO.

About the company

Bitwarden is the identity security leader for millions of users worldwide. The company is headquartered in Santa Barbara, California.