Care Coordinator - DC Area - Logan Circle

The role

Care Coordinators provide a welcoming experience for clients and pets. You will manage appointment flow, communicate with clients and veterinary teams, and support clinic operations.

What you will do

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team
• Assist with administrative and operational tasks as needed

Required qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team

Nice to have

• Veterinary industry experience
• Prior experience in veterinary medicine or animal care

Benefits

• Medical, Dental & Vision Plans
• $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave
• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
• Schedules released at least one month in advance
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)
• FIGS Scrubs Provided

Before you apply

• Applicants must have independent, unrestricted authorization to work in the U.S.
• Bond Vet does not sponsor employment-based visas or facilitate F-1 visa STEM OPT
• Employment is contingent upon completion of a satisfactory investigation of your background

About the company

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. The organization provides primary and urgent care across more than 55 clinics in Northeast, Mid-Atlantic, and Midwest markets.