Retention Specialist (English & Punjabi)

The role

The Retention Specialist will manage customer relationships and monitor adoption and satisfaction through outreach. You will collaborate with team members to decrease churn and implement retention strategies.

What you will do

• Maintain long-lasting customer relationships and monitor adoption and satisfaction.
• Collaborate with team members to decrease churn and increase retention rates.
• Troubleshoot problems and address customer issues, complaints and dissatisfaction.
• Identify at-risk customers and implement retention strategies.
• Collect customer feedback for product owners and marketing team.
• Monitor assigned emails to address requests in a timely manner.
• Document customer interaction and feedback in the CRM.
• Report on retention efforts and outcomes.
• Identify opportunities to upsell or cross sell.
• Maintain an in-depth understanding of products and service value proposition.

Required qualifications

• Sales skills
• 1-3 years of experience in SaaS and B2B environments
• Excellent English and Punjabi proficiency - written and verbal communication skills
• 1-3 years of proven experience in retention
• Bachelor’s Degree in relevant fields (business, marketing, customer service)
• Active listening skills
• Good time management
• Great communication skills
• Persuasion ability
• Compassion
• Critical thinking and problem solving skills
• Good organizational skills

Nice to have

• Prior US trucking industry experience

Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave

About the company

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. They value teams over individuals and encourage experimentation and iteration.