Program Manager

The role

The Program Manager leads the delivery of complex programs and projects across Product, Technology, and other functions. This includes customer deployments, migrations, product end-of-life initiatives, and revenue-growth initiatives.

What you will do

• Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects.
• Define program/project scope, success metrics, deliverables, timelines, and governance frameworks.
• Maintain delivery momentum through proactive risk, issue, and dependency management.
• Drive operational excellence by improving processes, tools, and reporting practices.
• Implement effective governance structures like steering committees and roadmap reviews.
• Establish cross-functional communication models and operating rhythms.
• Monitor and report on program and project performance.
• Lead and facilitate project and program retrospectives.
• Support Product teams with program and project administration.
• Organize and facilitate stakeholder and product initiative meetings.

Required qualifications

• Proven success operating across all levels and functions within an organization
• Demonstrated success delivering outcomes in a matrixed, fast-paced environment
• Bachelor’s degree or equivalent experience
• 3 to 5 years or more of hands-on program or project management experience
• Ability to lead and collaborate across cross-functional teams
• Ability to build strong relationships, negotiate priorities, and influence decisions
• Experience managing multiple concurrent programs/projects in a fast-paced environment
• Solid understanding of project and program management methodologies (e.g., Waterfall, Agile, hybrid models)
• Strong organizational and planning skills
• Good understanding of the product development lifecycle, including agile frameworks (Scrum, Kanban)
• Ability to interpret data, draw insights, and communicate findings
• Excellent written and verbal communication skills

Nice to have

• Background in SaaS or cloud-based products

About the company

Bottomline is a global leader in business payments and cash management with over 35 years of experience moving more than $16 trillion in payments annually.