Renewals Executive

The role

The Renewals Executive coordinates customer renewals end-to-end by triaging requests, preparing quotes, and validating contract terms. This role partners with Customer Success, Sales, Finance, Billing, and Sales Operations to ensure renewals are closed accurately and on time.

What you will do

• Manage incoming renewal-related requests through the shared Renewals inbox and case management system.
• Review, triage, and respond to requests from customers, partners, and internal teams.
• Communicate directly with customers and partners to resolve renewal-related queries or clarify contract and pricing information.
• Route cases to the appropriate internal stakeholders.
• Prepare renewal quotations using SFDC, internal reporting tools, or off-system processes.
• Issue renewal quotations to customers and partners.
• Generate renewal reports and support data extracts.
• Validate renewal values, product entitlements, and pricing structures.
• Review existing customer agreements to confirm renewal terms, pricing conditions, and billing structures.
• Maintain accurate renewal data across SFDC and internal reporting tools.

Required qualifications

• Exceptional attention to detail and strong data validation skills.
• Strong analytical capabilities and experience working with operational data.
• Excel skills and comfort working with reporting and datasets.
• Excellent organizational and prioritization skills.
• Strong collaboration skills.
• Experience communicating with customers or partners in a commercial or operational environment.
• Good understanding of contract language and commercial terms.
• Commercial awareness and understanding of how renewals contribute to recurring revenue and customer retention.
• Negotiation and stakeholder management skills.
• Strong written and verbal communication skills.
• Ability to operate effectively in a fast-moving environment.
• 3+ years of experience in renewals, customer success operations, revenue operations, sales operations, or related commercial operations role.

Nice to have

• Experience working in SaaS, subscription, or recurring revenue environment
• Experience in reviewing customer contracts and pricing structures
• Experience supporting renewal forecasting or revenue reporting

About the company

Bottomline is a global leader in business payments and cash management with over 35 years of experience. The company moves more than $16 trillion in payments annually.