Order & Billing Associate

The role

This person will support end-to-end processing of customer orders, billing activities, and customer account maintenance. They will work on a portfolio of strategic UK banking customers.

What you will do

• Process daily onboarding requests and sales orders for strategic customers.
• Complete order amendments, customer change requests, cancellations, and billing updates.
• Maintain customer master data including purchase orders and billing addresses.
• Support operational activities for strategic banking customers.
• Execute monthly billing activities and month-end B2K file preparation.
• Perform month-end BITE billing activities.
• Process manual billing transactions, credits, cancellations, and adjustments.
• Update customer purchase orders and associated account information.
• Manage daily MFA token dispatch activities and coordinate with external suppliers.
• Retrieve printed invoices and coordinate distribution to customers.

Required qualifications

• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Ability to follow documented processes and procedures consistently.
• Ability to work effectively both independently and within a team environment.

Nice to have

• Previous experience in order processing, billing administration, customer service, finance operations, or a related administrative role.
• Experience supporting order-to-cash, billing, or invoicing processes.
• Experience working with banking or financial services customers.
• Experience using ERP and CRM systems such as D365 and Salesforce.
• Experience performing reconciliations and operational controls.

About the company

Bottomline is a global leader in business payments and cash management with over 35 years of experience.