Senior Product Manager, AI Receptionist

The role

You will own the vision, roadmap, and success criteria for the AI Receptionist suite. You will manage how agentic AI handles client communication across voice and text for self-care businesses.

What you will do

• Set the vision, roadmap, and success criteria for the AI Receptionist suite.
• Own how AI engages clients one-to-one across voice and text.
• Shape how conversations stay continuous across channels.
• Design fallback behavior for when AI cannot resolve something.
• Own business outcomes including revenue, adoption, and retention.
• Define product metrics like autonomous resolution rate, agent productivity, and CSAT.
• Collaborate on pricing strategy.
• Build fluency in how self-care businesses manage client communication.

Required qualifications

• 5-8 years in product management.
• Experience in B2B2C or both B2C and B2B environments.
• Experience shipping AI-powered products.
• LLM fluency including hands-on familiarity with LLMs and prompt design.
• AI-native habits such as using tools like Claude daily and running side projects.
• Strong voice-of-customer instincts.
• Data fluency including defining metrics and pulling own analysis.
• Cross-functional leadership of engineering, design, and data teams.
• Clear communication skills.

Nice to have

• Experience with conversational AI, voice interfaces, or messaging products
• Vertical SaaS or services-industry platforms
• AI quality evaluation
• A genuine affinity for small businesses

Benefits

• Competitive base pay
• Performance bonus eligibility
• Equity participation for all full-time employees
• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
• Annual $1,200 HSA employer contribution for eligible plans
• 100% covered dental, vision, life, and disability insurance
• 12 weeks of fully paid U.S. parental leave
• Flexible paid time off
• 10 U.S. company holidays
• $200 home office setup allowance
• $50 monthly WFH reimbursement
• $200 quarterly Boulevard Bucks

Before you apply

• Candidates must disclose any concurrent employment, self-employment, ownership interest, or advisory role.
• Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with Bo

About the company

Boulevard provides the client experience platform for appointment-based, self-care businesses. The company is built for the broader self-care industry, including salons, spas, medspas, and barbershops.