Customer Success Manager (Nagoya)

The role

You will manage all post-sales activities for top and enterprise customers through relationship building, product knowledge, planning, and execution. You will drive retention, manage churn risks, and collaborate with sales, professional services, and product teams to integrate Box into customer architectures.

What you will do

• Manage all post-sales activities for top and enterprise customers
• Explain Box features and functions suited to customer business needs
• Create and execute plans for implementation, change management, adoption, and utilization
• Improve retention rates through regular meetings and strategic reviews
• Manage churn risk and health scores
• Collaborate with sales and professional services to integrate Box into customer core architecture
• Collaborate with product and engineering to identify and follow up on feature requests and bugs
• Provide feedback to the company as a representative of the customer voice

Required qualifications

• 3 or more years of account management experience in the IT industry
• Ability to work closely with customers to increase satisfaction and trust
• Ability to maintain contact with multiple customers
• Basic technical knowledge to answer customer questions
• Possess novel ideas, energy, and ability to be a team player
• Growth mindset and ability to use AI to increase impact and decision-making speed

Nice to have

• Consulting experience
• Marketing experience
• Experience using Salesforce, Zendesk, or other SaaS
• English language skills

About the company

Box is a leading company in intelligent content management (ICM) platforms. K.K. Box Japan was established in 2014 as the Japanese subsidiary of Box Inc.