Enterprise Customer Success Manager - East

The role

You will partner with enterprise customers to drive measurable business outcomes and transform workflows using content and AI. You will serve as a strategic advisor to help customers redesign workflows and identify AI-powered use cases.

What you will do

• Own the post-sales relationship for a portfolio of enterprise customers
• Partner with customers to map and redesign critical workflows
• Identify and activate AI-powered use cases within workflows
• Translate customer goals into value hypotheses, success metrics and practical AI solutions
• Lead change management efforts including stakeholder alignment and executive engagement
• Conduct strategic adoption business reviews focusing on outcomes and ROI
• Proactively identify risks and opportunities within accounts
• Partner cross-functionally with Sales, Product, Engineering and Professional Services
• Expand Box's footprint within the customer
• Serve as the voice of the customer to internal teams

Required qualifications

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating technical and business conversations including integrations, systems, and data flows
• Solid hands-on experience with modern AI platforms and tools
• Strong communication and storytelling skills

Benefits

• Equity
• Benefits

About the company

Box is the leader in Intelligent Content Management. The company helps organizations manage the content lifecycle and transform business workflows with enterprise AI.