Customer Success Manager, Public Sector

The role

You will act as a strategic partner for Federal, State and Local agencies to drive adoption and expansion of the Box platform. You will help customers redesign workflows and implement AI solutions to achieve measurable business outcomes.

What you will do

• Own the post-sales relationship for a portfolio of enterprise customers
• Partner with customers to map and redesign critical workflows
• Translate customer goals into value hypotheses, success metrics and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors
• Conduct strategic adoption business reviews focusing on outcomes, ROI and future opportunities
• Proactively identify risks and opportunities within accounts
• Partner cross-functionally with Sales, Product, Engineering and Professional Services
• Serve as the voice of the customer by bringing insights on workflows and AI opportunities to internal teams

Required qualifications

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations
• Solid hands-on experience with modern AI platforms and tools
• Strong communication and storytelling skills
• Proactive, self-directed, team player

Benefits

• Equity
• Benefits

About the company

Box is the leader in Intelligent Content Management. The company helps organizations manage the content lifecycle, secure critical content, and transform business workflows with enterprise AI.