VIP Relationship Manager

The role

You will own and grow a portfolio of high-net-worth clients as a trusted advisor and commercial growth partner. You will drive engagement across trading, Earn, lending, OTC and referrals while delivering concierge-style service.

What you will do

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients
• Serve as the primary point of contact for onboarding, account support, product adoption and portfolio growth
• Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels
• Drive upsell and cross-sell across the VIP product suite
• Identify opportunities to grow client AUM, trading activity and product penetration
• Conduct structured discovery conversations to understand client goals and trading patterns
• Work with institutional sales, OTC, product, operations, compliance and growth teams
• Maintain accurate records of client activity and pipeline within the CRM
• Create and manage dedicated Telegram groups for VIP clients
• Provide regular updates on client performance and strategic opportunities

Required qualifications

• Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto
• Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients
• Strong commercial mindset
• High emotional intelligence (EQ) and outstanding communication skills
• Experience using CRM platforms (Salesforce or similar)
• Comfort operating in fast-paced, high-ownership environments with revenue accountability
• Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms
• A strong interest in digital assets, crypto markets and emerging financial products
• Self-starter mentality with the ability to manage a book of business independently

Nice to have

• Experience in crypto, trading platforms or institutional brokerage environments
• Existing relationships or a personal network of high-net-worth or active trading clients
• Experience supporting clients across multiple products such as trading, yield, lending or structured investment products
• A background in consultative or solution-based sales rather than transactional sales

Benefits

• Competitive salary
• Meaningful equity
• Institutional Incentive Plan based on performance and PnL
• Comprehensive health, dental, and vision benefits
• Unlimited vacation policy
• Latest Apple equipment
• Performance-based bonuses
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year

About the company

Blockchain is a global crypto company that helps millions of people safely access cryptocurrency. Since 2011, it has facilitated over $1 trillion in crypto transactions for over 90 million wallet holders and 40 million verified users.