Head of Consumer Operations

The role

The Head of Consumer Operations will own the financial operations backbone for the consumer crypto business. This person will manage the full lifecycle of consumer money movement including deposits, withdrawals, settlements, and reconciliation across fiat and cryptocurrency assets.

What you will do

• Own end-to-end financial operations for the consumer business
• Define and manage SLAs for customer-impacting operational metrics
• Build and maintain documented SOPs and a control framework
• Build, lead, and scale a high-performing operations team
• Own consumer-facing incident response for operational disruptions
• Drive operational readiness for new product launches and geographic expansions
• Develop and refine scalable processes and automation
• Partner with Compliance and Legal to operationalize AML, fraud prevention, and KYC-related controls
• Partner with Treasury on liquidity and cash positioning
• Own vendor management and performance monitoring for payment processors and banking partners

Required qualifications

• 10+ years of experience in financial operations, payments operations, or treasury operations
• 4+ years in a senior leadership role
• Direct experience managing fiat and cryptocurrency money movement at scale
• Track record building and leading operations teams through periods of rapid growth
• Strong working knowledge of AML, KYC, and fraud-prevention frameworks
• Experience partnering with Treasury functions on liquidity, cash positioning, or banking relationships
• Demonstrated success driving operational readiness for new product launches or geographic market expansions
• Vendor management experience with payment processors, banking partners, or crypto trading/custody platforms
• Strong analytical skills
• Excellent cross-functional leadership and communication skills

Nice to have

• crypto, fintech, or a regulated financial institution experience
• crypto/digital-asset industry experience

Benefits

• Unlimited vacation policy
• Unlimited books policy
• Apple equipment
• Meaningful equity

About the company

Blockchain is a global crypto company that helps people access cryptocurrency. It has over 90 million wallet holders and more than 40 million verified users.