Head of Consumer Operations

The role

You will own the financial operations backbone for the consumer crypto business, managing the full lifecycle of money movement for fiat and cryptocurrency assets. You will build and lead an operations team, drive readiness for new products and expansions, and partner with cross-functional teams to ensure platform reliability.

What you will do

• Own end-to-end financial operations for deposits, withdrawals, settlements, and reconciliation across fiat and cryptocurrency assets
• Define and manage SLAs for customer-impacting operational metrics
• Build and maintain documented SOPs and a control framework
• Build, lead, and scale a high-performing operations team
• Own consumer-facing incident response for operational disruptions
• Drive operational readiness for new product launches and geographic expansions
• Develop and refine scalable processes and automation
• Partner with Compliance and Legal to operationalize AML, fraud prevention, and KYC-related controls
• Partner with Treasury on liquidity and cash positioning
• Own vendor management and performance monitoring for payment processors and banking partners

Required qualifications

• 10+ years of experience in financial operations, payments operations, or treasury operations
• 4+ years in a senior leadership role
• Direct experience managing fiat and cryptocurrency money movement at scale
• Track record building and leading operations teams through rapid growth
• Strong working knowledge of AML, KYC, and fraud-prevention frameworks
• Experience partnering with Treasury functions on liquidity, cash positioning, or banking relationships
• Demonstrated success driving operational readiness for new product launches or geographic market expansions
• Vendor management experience with payment processors, banking partners, or crypto trading/custody platforms
• Strong analytical skills
• Excellent cross-functional leadership and communication skills
• Experience operating in a fast-paced, high-growth, and regulated environment

Nice to have

• crypto/digital-asset industry experience

Benefits

• Full-time salary based on experience
• Meaningful equity
• Work from Anywhere Policy - up to 20 days to work remotely
• ClassPass
• Budgets for learning & professional development
• Unlimited vacation policy
• Apple equipment
• Flexible work culture

About the company

Blockchain is a global crypto company that helps millions of people safely access cryptocurrency. Since 2011, it has facilitated over $1 trillion in crypto transactions for over 90 million wallet holders and 40 million verified users.