Strategic Account Manager, Mid Market

The role

You will manage long-term, high-impact partnerships with a portfolio of high-value Australian business owners. You will provide strategic guidance to help these sellers grow and scale using the Square platform.

What you will do

• Build partnerships and establish lasting relationships with existing sellers to retain and grow presence with mid-large market organisations
• Take full ownership of managed book including business prioritisation, contracting, technology strategy and ongoing account management
• Anticipate and solve complex seller challenges using product, payments, and industry knowledge
• Support and elevate peers by sharing best practices and contributing to team learning
• Contribute to the refinement and evolution of Strategic Account Management practices
• Design and operationalise repeatable approaches to account planning and seller engagement
• Engage and align cross-functional partners to support a scalable approach to managing strategic sellers
• Identify patterns and insights across a book of business to translate into practical frameworks
• Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers
• Act as the voice of the seller by providing product performance analysis to inform product roadmap decisions

Required qualifications

• 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products
• Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience requirements gathering with customers and building business cases for feature development
• Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams
• Demonstrated ability to quantify impact, build compelling business cases, and influence prioritisation decisions internally
• Confidence engaging and influencing senior decision-makers, both internally and externally
• Formal sales or negotiation methodology training

Nice to have

• Industry experience in Hospitality and/or Food & Beverage

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Before you apply

• Candidates may submit up to 9 active applications within a 60-day period
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed
• Automated AI tools may be used to evaluate job applications

About the company

Block, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.