Strategic Account Manager

The role

You will manage relationships with 50 Strategic Food and Beverage Sellers. You will grow account revenue and act as a consultant to high value restaurant sellers to solve complex business needs.

What you will do

• Manage a book of 50 Strategic Food & Beverage Sellers
• Grow account-based revenue via use-case expansion, cross-sell, and customized onboarding
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high value restaurant sellers
• Identify opportunities for technical Square solutions and project manage execution
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention
• Provide white glove client service and troubleshooting
• Inform operations and program design for this segment at scale
• Conduct quarterly business reviews with various stakeholders

Required qualifications

• 5+ years of relevant Account Management experience
• Experience Managing, retaining and growing a book of business
• Consistent over-performance on key sales or customer success metrics
• Remarkable discovery skills with customers
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities

Nice to have

• Restaurant experience
• F&B Technology experience

Benefits

• Remote work
• medical insurance
• flexible time off
• retirement savings plans
• modern family planning

About the company

Block, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.