Strategic Account Manager, Mid Market

The role

You will manage long-term, high-impact partnerships with a portfolio of mid-to-large market business owners. You will provide strategic guidance to help these sellers grow and scale using Square's platform.

What you will do

• Build partnerships and lasting relationships with existing sellers to retain and grow presence
• Take full ownership of managed book including business prioritisation, contracting, and technology strategy
• Anticipate and solve complex seller challenges using product, payments, and industry knowledge
• Support and elevate peers by sharing best practices and contributing to team learning
• Contribute to the refinement of Strategic Account Management practices
• Design and operationalise repeatable approaches to account planning and seller engagement
• Align cross-functional partners to support a scalable approach to managing strategic sellers
• Identify patterns and insights across a book of business to create practical frameworks
• Partner with sales colleagues to grow newly on-boarded, high-value sellers
• Act as the voice of the seller by providing product performance feedback to inform roadmaps

Required qualifications

• 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products
• Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience requirements gathering with customers and building business cases for feature development
• Strong experience leading multi-stakeholder, cross-functional initiatives
• Demonstrated ability to quantify impact, build business cases, and influence prioritisation decisions
• Confidence engaging and influencing senior decision-makers
• Formal sales or negotiation methodology training

Nice to have

• Industry experience in Hospitality and/or Food & Beverage

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Before you apply

• Candidates may submit up to 9 active applications within a 60-day period
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed
• Automated AI tools may be used to evaluate job applications

About the company

Block, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.