Head of Seller Onboarding External Workforce Operations

The role

This leader will define and manage the global external workforce and partner strategy for seller onboarding. You will own the operating model for third-party service providers, vendors, and BPO partners to improve seller outcomes and scale efficiently.

What you will do

• Develop and maintain the global strategy for vendors, third-party service providers, and BPO partners.
• Partner with regional operations leaders to determine the right labor mix.
• Lead build-vs-buy analyses and recommend work handling models.
• Create scalable frameworks for external workforce footprint, capacity, quality, cost, and market coverage.
• Establish global SLA frameworks, scorecards, quality standards, and business review cadences.
• Hold vendors and BPO partners accountable for operational performance and compliance.
• Partner with Procurement, Legal, Finance, and regional teams on contracts and commercial terms.
• Oversee the operating model for BPO and vendor-supported onboarding work.
• Identify opportunities to improve partner productivity and reduce cost-to-serve.
• Manage partner operations managers, BPO leaders, or vendor managers.

Required qualifications

• 12+ years of progressive operations, vendor management, partner operations, BPO, procurement-adjacent, or workforce strategy experience.
• Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale.
• Strong understanding of SLAs, partner governance, quality assurance, operational scorecards, and business review mechanisms.
• Experience making build-vs-buy recommendations and managing tradeoffs across quality, cost, speed, scalability, and risk.
• Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI analysis, and capacity planning.
• Ability to influence senior stakeholders across several functional areas.
• Clear communication, strong judgment, and comfort operating independently on significant strategic assignments.
• Experience improving workflows and customer outcomes using AI

Nice to have

• Experience in fintech, commerce, SaaS implementation, customer operations, field services, or scaled services delivery

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Before you apply

• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
• Automated AI tools may be used to evaluate job applications.

About the company

Block, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.