Revenue Content Governance Manager

The role

You will build and manage systems, processes, and automated workflows to keep sales information accurate and accessible. You will own the global information governance roadmap and leverage AI and automation to streamline sales content review and maintenance.

What you will do

• Own the global information governance roadmap and establish review schedules.
• Design and implement automated governance workflows for content reviews and version control.
• Build AI-powered processes to identify outdated or inconsistent information.
• Develop automated review and notification systems for content owners.
• Oversee governance of sales email content and outreach templates.
• Coordinate cross-functional information reviews with subject-matter experts.
• Establish clear content ownership and accountability.
• Manage governance workflows and timelines.
• Conduct regular content audits across sales knowledge platforms.
• Maintain governance standards across Flockjay and email template repositories.

Required qualifications

• 6+ years of experience in content operations, knowledge management, information governance, sales enablement, program management, or a related field.
• Experience designing and managing automated workflows for content operations, knowledge management, or business processes.
• Hands-on experience with workflow automation tools, AI-powered platforms, or low-code/no-code solutions.
• Strong understanding of content governance, including review schedules, approval workflows, version control, metadata, and information lifecycle management.
• Experience managing knowledge platforms such as Flockjay, Highspot, Seismic, or similar tools.
• Familiarity with sales email templates, outreach sequences, and the systems used to organize and distribute sales communications.
• Strong project and program management skills.
• Experience building dashboards, tracking operational metrics, and using data to identify inefficiencies.
• Strong analytical and problem-solving skills.
• Experience partnering with Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other subject-matter experts.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.

Nice to have

• A systems mindset and a proactive approach to identifying opportunities for automation and process improvement.
• Familiarity with AI-powered search, knowledge retrieval, and content management technologies.
• Experience supporting global teams or managing content across multiple markets, products, or business segments.

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Before you apply

• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
• Automated AI tools may be used to evaluate job applications.

About the company

Block, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.