Head of Enterprise Accounts, Australia

The role

You will lead the enterprise account management team to grow and retain the existing customer portfolio. This player-coach role involves setting commercial direction, developing account managers, and managing strategic executive relationships.

What you will do

• Own enterprise portfolio performance and deliver strategy for retention, growth, and product adoption.
• Lead and develop account managers through coaching and setting commercial priorities.
• Stay directly involved in strategic deals and complex negotiations.
• Engage executive decision-makers to deepen customer relationships.
• Lead enterprise commercial execution including account reviews and forecast accuracy.
• Apply commercial judgement regarding growth, retention, pricing, and account economics.
• Align with distributed global teams including Product, Engineering, Sales, Support, Risk, Finance, and Legal.
• Shape Square's enterprise priorities in Australia based on customer needs and competitive dynamics.

Required qualifications

• 12+ years of professional experience, including substantial commercial responsibility for growing and retaining complex business accounts.
• 3+ years of direct people leadership experience in a commercial role.
• Track record of consistently exceeding commercial objectives.
• Deep commercial experience shaping complex deals, negotiating agreements, and building business cases.
• Experience with enterprise sales processes including qualification, stakeholder mapping, procurement, negotiation, and forecasting.
• Strong stakeholder management skills to align cross-functional teams in a distributed global organisation.
• Credibility with executive decision-makers.
• Ability to understand enterprise technology requirements and work with technical specialists.
• Hands-on leadership approach.

Nice to have

• Fintech or payments experience

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Before you apply

• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
• We may use automated AI tools to evaluate job applications.

About the company

Block, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.