Strategic Account Manager (Major Accounts)

The role

The Strategic Account Manager manages key Major Accounts between $6M and $10M ARR. This role focuses on retention and growth through geographic, brand, and cross-sell expansion. You will develop strategic account plans and serve as the primary contact for C-Suite executives.

What you will do

• Manage key Major Accounts ($6M - $10M ARR) focusing on retention and growth
• Develop and execute strategic account plans and go-to-market strategies
• Serve as the primary point of contact for economic buyers and C-Suite executives
• Collaborate with partners, Customer Success, ISVs, and internal stakeholders
• Advocate for clients by communicating feedback to Product, Marketing, and Customer Success
• Monitor account health, revenue, and expansion opportunities
• Provide data-driven insights using eCommerce, AB testing, and conversion metrics
• Lead and participate in Quarterly Business Reviews
• Identify and mitigate account risks
• Execute upsell and cross-sell deals using methodologies like MEDDPICC

Required qualifications

• 6+ years of experience in Account Management, Sales, or Consulting managing an enterprise-level book of customers
• Proven history of consistently exceeding quota
• Experience working with SDR outbound functions and supporting teams like Customer Success, Partnerships, Solutions, Marketing and commercial support
• Proficiency in analytics and statistical knowledge regarding eCommerce data, AB testing, and conversion metrics
• Demonstrated executive presence and subject matter expertise
• Outstanding written and verbal communication skills
• Proficient with CRM, forecasting, and productivity tools
• Willingness to travel regularly as required

Nice to have

• Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds

Benefits

• Flexible working hours
• 5 paid days off to volunteer
• People Development Program with workshops
• Access to resident communication coach
• Leader Development Program
• $1,500 annual professional education budget
• Employee Assistance Program with counselors
• Subscription to Calm
• One additional day off each quarter via DisConnect days
• Sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options

About the company

Bloomreach is building an agentic platform for personalization using its AI engine, Loomi. The company powers personalization for more than 1,400 global brands.