Senior Account Manager

The role

You will drive growth and long-term value across a portfolio of strategic accounts in the Americas market. You will own key account relationships, identify expansion opportunities, and ensure customer success through renewals and upsells.

What you will do

• Own the relationship with key accounts
• Develop and expand business through C-level relationships across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities
• Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
• Use digital technology experience to understand and discuss complex products
• Analyze key account metrics and develop strong customer relationships
• Partner with Technical Services, Business Services, and Support to drive customer outcomes
• Collaborate with partners, ISVs, and internal teams to maximize return-on-investment
• Forecast monthly and quarterly performance within a 10% margin of error

Required qualifications

• 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers
• Strong understanding of account planning and leveraging an ecosystem
• Highly collaborative leadership profile
• Subject matter expert in understanding the complex needs of IT and Marketing buyers
• Executive presence
• Ability to use written and communication skills to demonstrate SaaS investment value/ROI
• Professional enterprise seller with a proven history of hitting and exceeding quota
• Knowledge and use of CRM and forecasting tools is required

Nice to have

• Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• Flexible working hours
• 5 paid days off to volunteer
• People Development Program
• $1,500 professional education budget annually
• Employee Assistance Program
• Subscription to Calm
• One additional day off each quarter via DisConnect days
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options
• Company performance bonus

About the company

Bloomreach is building an agentic platform for personalization. They power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.