Strategic Account Manager

The role

You will drive growth and long-term value across a portfolio of strategic accounts in the North American market. You will manage approximately 20 enterprise accounts, nurturing executive relationships and identifying expansion opportunities.

What you will do

• Manage ~20 Enterprise Accounts focusing on retention and expansion
• Develop and execute strategic account plans and go-to-market strategies
• Serve as the primary point of contact for economic buyers and C-Suite executives
• Collaborate with partners, Customer Success, ISVs, and internal stakeholders
• Advocate for clients by communicating feedback to internal teams
• Monitor account health, revenue, and expansion opportunities
• Provide data-driven updates through Quarterly Business Reviews
• Execute upsell and cross-sell deals using methodologies like MEDDPICC
• Evaluate and recommend improvements to the sales process and account strategy
• Maintain understanding of Bloomreach products and educate clients on new use cases

Required qualifications

• 6+ years of experience in Account Management, Customer Success, Sales, or Consulting, managing an enterprise-level book of customers
• Proven expertise in strategic account planning
• Professional seller with a proven history of consistently exceeding quota
• Proficiency in analytics and statistical knowledge, particularly in analyzing eCommerce data, AB testing, and conversion metrics
• Demonstrated executive presence and subject matter expertise
• Outstanding written and verbal communication skills
• Proficient with CRM, forecasting, and productivity tools
• Willingness to travel regularly as required

Nice to have

• Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• Flexible working hours
• 5 paid days off to volunteer
• People Development Program
• $1,500 professional education budget annually
• Employee Assistance Program
• Subscription to Calm
• DisConnect days (one additional day off each quarter)
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options
• Company performance bonus

About the company

Bloomreach is building an agentic platform for personalization. They power personalization for more than 1,400 global brands.