Technical Writer II

The role

You will create and maintain clear documentation for features, including API references, integration guides, code examples, and release notes. You will work with Product, Engineering, Support, Client Services, and Sales to provide documentation for people and AI systems.

What you will do

• Create and maintain API documentation, references, integration guides, code examples, and release notes.
• Work from OpenAPI specs and test calls to ensure documentation reflects product behavior.
• Run through API setup and integration flows to anticipate user questions.
• Identify where docs, error messages, or naming can improve user experience.
• Create documentation for developers and AI assistants/search tools.
• Author in Markdown and use GitHub pull requests for reviews and publishing.
• Collaborate with teams to improve documentation based on feedback.

Required qualifications

• Excellent written English.
• A couple of years writing product documentation, user guides, and release notes for software.
• Can read API documentation.
• Basic grasp of REST and JSON.
• Use Git/GitHub.
• Use LLMs in day-to-day work.

Benefits

• Flexible working hours.
• Virtual-first work with several hubs.
• Company events.
• 5 paid days off to volunteer.
• People Development Program with workshops.
• $1,500 annual professional education budget.
• Employee Assistance Program with counselors.
• Subscription to Calm.
• One additional day off each quarter via DisConnect days.
• Sports, yoga, and meditation opportunities.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options depending on role, seniority, and location.

About the company

Bloomreach is building an agentic platform for personalization using an AI engine called Loomi. They power personalization for more than 1,400 global brands.