Engagement Specialist

The role

Engagement Specialists connect with new families to guide them through the intake process. You will manage patient communications, scheduling, and administrative paperwork to enable the care journey.

What you will do

• Connect with new families to understand their needs and guide them through the intake process.
• Act as the go-to person for family questions.
• Navigate healthcare complexities with attention to detail.
• Manage patient communications.
• Handle scheduling.
• Collect and organize necessary paperwork.
• Ensure a seamless process for families and the clinical team.

Required qualifications

• At least 1-3 years of experience in a customer/patient-facing role.

Nice to have

• Experience within the behavioral health space
• Digital & tech savvyiness
• Comfort with electronic health records (EHR)
• Comfort with patient engagement platforms

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team
• Supportive work culture

About the company

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. They deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland.