Clinic Experience Coordinator

The role

You will serve as the on-the-ground operational owner for clinic environments. You will manage facility maintenance, vendor relationships, and site logistics while supporting the setup and launch of new clinic locations.

What you will do

• Conduct regular site visits to inspect spaces
• Resolve facility tickets
• Oversee maintenance and repairs
• Manage keycard access and alarm systems
• Execute physical setups for new locations
• Coordinate furniture, signage, deliveries, and vendor scheduling
• Manage launch readiness checklists
• Oversee local clinic inventories, equipment, signage, and furniture refreshes
• Partner with Clinical Leads, IT, and Operations to maintain project trackers

Required qualifications

• 2+ years of experience in multi-site facilities, office operations, retail/hospitality, or project coordination
• Proven ability to manage vendor relationships, maintenance requests, and site logistics independently
• Excellent organizational and communication skills
• Ability and willingness to travel frequently across regional clinic locations in Pittsburgh, PA and expansion regions

Nice to have

• Experience in healthcare, pediatric, or behavioral health clinic operations
• Hands-on experience with new site openings, office relocations, or punch-list inspections

About the company

Blackbird Health is clinician-founded, owned, and operated. They deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland.