Desktop Administrator

The role

This person will support internal staff with desktop system and application issues in a Windows and OS X environment. They will provide help desk phone and in-person support for 700 users.

What you will do

• Support internal staff having desktop system and application issues via online ticketing systems
• Work in a dynamic environment supporting 700 users in a Windows OS based environment
• Help desk phone support and in person support
• Imaging new machines, installing and updating software
• Assist with the patching process as determined by the patch coordinator
• Remediate vulnerabilities flagged by the security team
• Prepare old computers for surplus
• Provide OS X support to NCBI's internal developers and researchers
• Provision and deploy Mac endpoints for users
• Assist with deploying applications, updates, packaging, OS upgrades, and hardware upgrades

Required qualifications

• 3+ years experience
• High School Diploma/GED with either technical training/certifications, or equivalent experience
• Basic troubleshooting and problem-solving abilities
• Good communication, documentation, and customer service skills
• Experience with basic Unix command Line: file system navigation, ssh, rsync, chown, chmod, etc.
• Understanding of Apple technologies: packages, Installer, Device Enrollment Program, Apple Business Manager, Volume Purchase Program, Xcode and command line tool deployment, et. al.
• Enterprise experience: familiarity and experience with binding to Active Directory, AD/Mac integration, NoMAD, Microsoft Remote Desktop
• Mac Office suite and Exchange/Office 365 email and calendaring
• Familiarity with deploying and updating Adobe products
• Familiarity with CUPS and printer configuration and deployment

Nice to have

• Familiarity with Jamf Pro (Jamf certifications a plus)
• Apple Certified Support Professional certification
• Scripting knowledge (bash, python)
• Knowledge of Smart Cards
• Willingness to learn

Benefits

• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement

About the company

Black Canyon Consulting (BCC) is a professional service and technology focused organization. They support work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM).