Operations Support Engineer - Lead

The role

You will lead a platform operations team to assist internal developers with transitioning legacy software to a modern DevOps platform. You will identify and resolve operational problems in a micro-service environment and provide technical solutions to user requests.

What you will do

• Lead the platform operations team
• Identify and resolve operational problems in a micro-service environment
• Work with developers to resolve deployment and runtime problems
• Perform analysis and debugging work across multiple technologies
• Prioritize issues to keep applications within error budgets and meeting their SLOs
• Provide technical solutions to a wide range of problems and user requests
• Document process, procedures and SOPs
• Compile postmortems and action items to minimize future outages
• Interview and recommend candidates for team member roles
• Train new team members and provide on-call support

Required qualifications

• BS degree in STEM or equivalent experience
• Customer-focused, team-oriented disposition
• Good systems debugging skills
• Comfortable with the Linux environment or UNIX CLI
• Experience with some programming or scripting language
• Experience creating processes, procedures and SOP documentation
• General understanding of TCP/IP, HTTP, and related protocols
• Initiative to take ownership of tasks and drive them to completion
• Comfortable dealing with users with varying levels of IT knowledge
• Eager to learn new technologies
• Strong communication and soft skills
• Good judgement, sense of integrity, and responsibility

Nice to have

• Kubernetes, OpenShift, Cloud or Linux experience
• Service Reliability Engineering in any capacity
• Linux systems administration
• Automated CI servers, especially TeamCity and/or GitLab
• Automation programming/scripting in any of: bash, Ruby, Python, Go, Java, Scala, Rust, C++, Perl
• Automated configuration management, such as Puppet, Ansible, Chef, bcfg2, cfengine, etc. Puppet is preferred
• Version control systems, especially git
• Service Mesh technologies (e.g., linkerd, Istio)
• Configuring or using monitoring and alerting technologies (TIGK stack, Grafana, Prometheus, OpsGenie)
• Confluence, Jira, and Microsoft Office suite

Benefits

• flexible working hours
• remote options
• on- and off-site training courses
• conference attendance and tuition reimbursement
• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation

About the company

Black Canyon Consulting (BCC) is looking for a Lead Operations Support Engineer to support application developers and operations at the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM).