Desktop Administrator

The role

The Desktop Administrator will support the National Center for Biotechnology Information. This person will develop automation tools, maintain Mac OS X and Windows 10 systems, and provide technical support to developers and researchers.

What you will do

• Develop custom tools in Puppet, Apple Script, and Bash to automate OS X infrastructure support and service
• Install, configure and maintain Mac OS X and Windows 10 and associated applications
• Integrate OS X computers with Network Storage, Linux Servers, and Windows Servers
• Install, configure and maintain mobile devices via Mobile Device Management software
• Perform standard administration tasks including packaging, OS installs, and patch management
• Provide OS X support to NCBI's internal developers and researchers
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Conduct remote troubleshooting
• Help create technical documentation and manuals

Required qualifications

• High School Diploma/GED with significant Technical Training/Certifications
• JAMF Casper Suite management for Windows and Apple devices
• 1+ Years’ Experience troubleshooting Windows/Mac environment JAMF/Casper
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Mac program installation
• Mac printer installation
• Mac network configuration
• Mac email client configuration
• Windows program installation
• Windows printer installation
• Windows network configuration
• Windows email client configuration

Nice to have

• Experience with SCCM, IBM BigFix to manage Mac OSX devices a plus
• Experience with Basic Unix Command Line: SSH, Rsync, SCP, chown, chmod, and file system navigation
• Proficiency using ARD to: install software, install Apple OS updates, run UNIX commands
• Enterprise experience: familiarity and experience with AD, AD/ Mac integration, NetBoot/ Net Install/ Deploy Studio
• Knowledge of Puppet or any other automated computer configuration management too
• MacPorts, Fink, or HomeBrew
• Apple server
• Windows Server
• Xcode and Command line tools
• Exchange and Enterprise email

Benefits

• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement

Before you apply

• full-time candidates currently residing in the United States

About the company

Black Canyon Consulting ( BCC ) is a premium provider for life sciences, project and program management.