Platform Ops Lead

The role

The Platform Ops Lead will lead an Operations Support Engineer team to support application developers and operations. You will lead a platform operations team to assist internal developers with transitioning legacy software to a modern DevOps platform based on GitLab and Kubernetes.

What you will do

• Lead the platform operations team
• Identify and resolve operational problems in a micro-service environment
• Work with developers to resolve deployment and runtime problems
• Perform analysis and debugging work across multiple technologies
• Prioritize issues to keep applications within error budgets and meeting their SLOs
• Provide technical solutions to a wide range of problems and user requests
• Document process, procedures and SOPs
• Compile postmortems and action items to minimize future outages
• Interview and recommend candidates for hire
• Train new team members and assist them with issues

Required qualifications

• BS degree in STEM or equivalent experience
• Customer-focused, team-oriented disposition
• Good systems debugging skills
• Comfortable with the Linux environment or UNIX CLI
• Experience with some programming or scripting language
• Experience creating processes, procedures and SOP documentation
• General understanding of TCP/IP, HTTP, and related protocols
• Initiative to take ownership of tasks and drive them to completion
• Comfortable dealing with users with varying levels of IT knowledge
• Eager to learn new technologies
• Strong communication and soft skills to interface with customers, peers and management
• Good judgement, sense of integrity, and responsibility

Nice to have

• Kubernetes, OpenShift, Cloud or Linux experience
• Service Reliability Engineering in any capacity
• Linux systems administration
• Automated CI servers, especially TeamCity and/or GitLab
• Automation programming/scripting in any of: bash, Ruby, Python, Go, Java, Scala, Rust, C++, Perl
• Automated configuration management, such as Puppet, Ansible, Chef, bcfg2, cfengine, etc. Puppet is preferred
• Version control systems, especially git
• Service Mesh technologies (e.g., linkerd, Istio)
• Configuring or using monitoring and alerting technologies (TIGK stack, Grafana, Prometheus, OpsGenie)
• Confluence, Jira, and Microsoft Office suite

Benefits

• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement
• on- and off-site training courses
• conference attendance

About the company

Black Canyon Consulting (BCC) is searching for Platform Ops Lead to join the DevOps and infrastructure team at NCBI. NCBI is part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH).