Senior Solutions Analyst

The role

The Senior Solutions Analyst leads business process assessment, workflow modernization, and solution design. This person works with leadership, stakeholders, and technical teams to redesign processes and develop practical solutions.

What you will do

• Lead comprehensive assessments of existing business processes and workflows
• Facilitate discovery workshops, stakeholder interviews, and process review sessions
• Develop detailed current-state process maps
• Identify root causes of inefficiencies, delays, and redundant activities
• Design comprehensive future-state workflows
• Simplify process activities and streamline approvals and decision points
• Clarify roles, responsibilities, ownership, and accountability
• Identify opportunities to reduce manual workload through automation and digital tools
• Develop actionable recommendations for stakeholder and Government review
• Produce SOPs, workflow charts, templates, and training materials

Required qualifications

• 8+ years of relevant professional experience
• Experience leading business process analysis, process improvement, or workflow reengineering efforts
• Experience conducting current-state process assessments
• Experience designing future-state workflows
• Experience facilitating stakeholder interviews, discovery sessions, or workshops
• Experience developing end-to-end process maps and identifying key handoffs, dependencies, and bottlenecks
• Ability to identify root causes of process inefficiencies, delays, redundant activities, and operational failures
• Experience developing actionable process improvement recommendations
• Experience evaluating opportunities for automation, digital forms, workflow tools, or other technology-enabled improvements
• Experience creating SOPs, workflow diagrams, roles and responsibility matrices, templates, job aids, and training materials
• Experience leading pilot testing and evaluating process performance
• Strong analytical, facilitation, documentation, and communication skills

Nice to have

• Experience supporting federal government or similarly regulated environments
• Experience with business process reengineering or continuous improvement methodologies
• Experience developing process performance metrics or key performance indicators
• Experience evaluating cycle time, error rates, throughput, or similar operational measures
• Experience supporting organizational change management and solution adoption
• Experience developing governance or quality standards for analytical work products
• Experience evaluating automation or workflow-management technologies
• Experience leading cross-functional process improvement initiatives

Benefits

• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement

About the company

Black Canyon Consulting (BCC) is a high performing, professional service and technology focused organization.