Junior Solutions Analyst

The role

The Junior Solutions Analyst will support business process analysis, workflow documentation, and process improvement activities. This person will work with experienced analysts, technical teams, and organizational stakeholders to document processes and support the development of future-state workflows.

What you will do

• Assist with reviews of existing business processes and workflows
• Gather operational information from stakeholders and available documentation
• Support stakeholder discovery workshops and process review sessions
• Document current-state process steps, handoffs, decision points, and bottlenecks
• Organize process findings into clear baseline documentation
• Assist with development of future-state workflow components
• Document requirements for process improvements
• Identify opportunities for process simplification or clarification
• Prepare draft process diagrams, workflow charts, and templates
• Support creation and maintenance of SOPs and job aids

Required qualifications

• 3+ years of relevant professional experience
• Experience supporting business analysis, process improvement, workflow documentation, or related activities
• Experience gathering and documenting business or operational requirements
• Ability to document current-state processes and workflows
• Ability to identify process steps, handoffs, bottlenecks, and dependencies
• Experience creating or supporting development of process maps, workflow diagrams, or similar documentation
• Strong written and verbal communication skills
• Strong analytical, organizational, and problem-solving skills
• Ability to organize information and produce clear documentation
• Ability to work collaboratively with analysts, technical teams, and organizational stakeholders
• Ability to follow established policies, procedures, internal controls, and documentation standards

Nice to have

• Experience participating in stakeholder interviews or discovery sessions
• Experience creating SOPs, templates, workflow charts, or job aids
• Exposure to business process improvement or workflow redesign initiatives
• Experience collecting and organizing user or stakeholder feedback
• Experience supporting pilot testing or implementation activities
• Familiarity with workflow automation or digital process improvement concepts
• Experience working in a federal government or regulated environment

Benefits

• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement

About the company

Black Canyon Consulting (BCC) is a high performing, professional service and technology focused organization.