User Engagement Support Analyst

The role

This person will support NLM external UMLS user-engagement activities to understand user use cases, needs, and perspectives. The role provides execution and analytical support to the User Engagement Lead to document how UMLS and related Health Data Standards are used.

What you will do

• Support recruitment and coordination of external UMLS users and other participants.
• Assist with preparation and facilitation of interviews, listening sessions, and other user-engagement activities.
• Capture accurate notes and document use cases, user feedback, needs, dependencies, challenges, and follow-up questions.
• Organize and analyze engagement findings and assist in synthesizing recurring themes, patterns, and potential opportunities.
• Maintain engagement records, participant tracking, schedules, supporting materials, and other project documentation.
• Provide additional engagement and analysis support as needed under the direction of the User Engagement Lead.

Required qualifications

• Experience supporting user research, stakeholder engagement, interviews, focus groups, listening sessions, or comparable activities.
• Strong organizational, note-taking, analytical, and written communication skills.
• Ability to coordinate multiple participants and activities and work effectively with technical user communities.
• BS-level education in a relevant field or equivalent experience.

Nice to have

• Familiarity with UMLS, biomedical terminology, Health IT data standards, or related health data products.
• Experience engaging informaticians, developers, data users, researchers, terminology professionals, or other technical communities.

Benefits

• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement

About the company

Black Canyon Consulting (BCC) is a professional service and technology focused organization operating within the intersection of technology and health.