User Engagement Lead

The role

The User Engagement Lead will engage external Unified Medical Language System (UMLS) users to understand how UMLS and related Health Data Standards are used. This person will identify user use cases, needs, and perspectives to help NLM identify opportunities for improvement and modernization.

What you will do

• Plan and lead a sustained external UMLS user-engagement program.
• Identify and engage a representative range of UMLS users and stakeholders.
• Conduct and facilitate interviews, listening sessions, and other structured engagements.
• Document user use cases and feedback in a consistent, traceable manner.
• Synthesize qualitative findings to identify recurring themes and patterns.
• Coordinate with NLM staff and technical or terminology subject matter experts.
• Maintain ongoing relationships and communications with participating UMLS users.
• Prepare engagement summaries, findings reports, briefing materials, and use-case inventories.
• Track engagement activities, participants, findings, and follow-up actions.
• Support development and refinement of repeatable methods, templates, and processes.

Required qualifications

• Experience planning and conducting user research, stakeholder engagement, customer discovery, interviews, listening sessions, or comparable qualitative research activities.
• Ability to engage technical and non-technical users, ask effective follow-up questions, and translate discussions into clear use cases, findings, and actionable themes.
• Experience recruiting and coordinating external participants and managing multiple engagements, schedules, follow-up activities, and deliverables.
• Strong qualitative analysis, synthesis, documentation, facilitation, and written and oral communication skills.
• Ability to understand technical data products and workflows sufficiently to investigate user dependencies, data structures, formats, functionality, and complexity.
• BS-level or higher education in health informatics, biomedical informatics, information science, library and information science, public health, social science, user research, communications, healthca

Nice to have

• Familiarity with UMLS, biomedical terminology, controlled vocabularies, or related Health IT data products and standards.
• Experience engaging technical user communities such as terminology users, informaticians, developers, data engineers, researchers, or health information professionals.
• Familiarity with interoperability, terminology mappings, APIs, FHIR, or other Health IT data-exchange concepts.
• Experience supporting modernization, product discovery, service improvement, or user-centered design initiatives involving complex data products.

Benefits

• medical, dental and vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement

About the company

Black Canyon Consulting (BCC) is a professional service and technology focused organization operating within the intersection of technology and health.