Blackduck
Order Management Specialist
Bangalore. Posted a month ago
The role
The Order Management Specialist reviews and processes standard and non-standard customer orders from acceptance through fulfillment. The role manages order backlogs and supports timely billing and revenue recognition while partnering across functions to improve processes.
What you will do
- Review and process standard and non-standard global orders from acceptance through fulfillment.
- Ensure alignment between Salesforce and NetSuite for billing, accounting, and revenue recognition.
- Review order details for alignment with pricing, contract terms, discounts, tax, and export compliance.
- Process orders and manage backlogs in accordance with procedures and deadlines.
- Apply order acceptance, billing, accounting, tax, and compliance guidance.
- Resolve routine order, fulfillment, backlog, and billing issues.
- Escalate complex exceptions and policy questions to stakeholders.
- Identify process gaps and recommend improvements to the order-to-cash process.
- Support process improvements, automation, standardization, and user acceptance testing.
- Maintain and review process documentation and work instructions.
Required qualifications
- 3 - 5+ years of experience in order management, sales operations, revenue operations, finance operations, or a related field.
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
- Experience with NetSuite and Salesforce.
- Working knowledge of order acceptance policies and the ability to evaluate complex and non-standard orders.
- Strong attention to detail, analytical ability, and multitasking skills.
- Strong written and verbal communication skills.
- Strong problem-solving skills.
- Ability to work effectively in a global team environment.
Nice to have
- Contract review experience preferred
About the company
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. It is a recognized pioneer in application security providing SAST, SCA, and DAST solutions.