Senior Operations Manager (Milan/Rome)

The role

You will scale operations across designated European markets and manage supply partnerships for ground transportation services. You will balance supply and demand, manage costs, and lead a team managing chauffeur supply.

What you will do

• Design and implement strategies for supply partnerships in ground transportation services
• Manage and improve supply costs, quality metrics, and availability
• Manage supply pricing and margin performance
• Make operational decisions regarding pricing adjustments and capacity allocation
• Maintain partner engagement and loyalty
• Represent chauffeur insights internally to inform strategy and product improvements
• Contribute to shaping the global supply strategy
• Drive process improvements by collaborating with internal stakeholders
• Use data analysis to identify risks and improve forecasting
• Grow, lead, and develop the team managing chauffeur supply

Required qualifications

• 5+ years of experience in strategy, operations, or a similar role in a dynamic environment
• Strong understanding of partnership management and relationship-driven business models
• Highly analytical approach to interpret supply and demand dynamics
• Experience managing KPIs, margin performance, and operational roadmaps
• Excellent interpersonal skills
• Experience as a skilled negotiator
• Experience leading and developing teams
• Ability to communicate insights through data storytelling
• Fluency in English and Italian
• Availability for regular travel across the region (approximately 25–40%)

Benefits

• Strong local benefits package via Remote.com, including health coverage and statutory protections
• Competitive local vacation and public holiday entitlements
• Mental health support with Nilo
• Continuous learning through LinkedIn learning and L&D budget
• Fair pay and benefits tailored to local markets
• Quarterly Voucher to enjoy personal trips around the world with Blacklane

About the company

Blacklane is a global chauffeur service operating in over 50 countries. The company focuses on reliability, innovation, and sustainable mobility.